Simplicity is a services provider to Bally’s Interactive is the digital arm of one of the world’s leading entertainment providers, Bally’s Corporation, with tens of millions of players across the globe and big plans always in the works. Our brands and sites include market movers and shakers like Vera&John, Yuugado, Intercasino and many more. We make our mark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players.
We are looking for a Customer Service Agent - Japanese Speaking to join our growing Customer Service team in Toronto! The successful candidate would report directly into our Customer Service Team Lead.
Responsibilities:
- Nurture and support player relationships via e-mail, and live chat.
- Seek resolutions to customers’ queries and issues while maintaining a personalized and caring attitude.
- Assist in the alignment of promotions across all customer communication channels.
- Receive, handle, and translate customers’ KYC documents.
- Assist in various ad-hoc projects and tasks.
Requirements:
- Native level of Japanese
- Intermediate to fluent level of English
- Customer service or sales experience
- Ability to listen and come up with solutions to customer problems
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team
- Work well under pressure.
- Basic knowledge of Microsoft Word and Excel
- Be flexible when it comes to working hours (AM/PM shift) and able to work on a five day a week shift basis including weekends
- I-gaming or e-commerce experience is a plus
We also believe in providing an environment where employees can flourish – you’ll be working in a very modern work environment – and we will make sure you will also have enough time to unwind with our monthly office events and team-building activities.This is Bally's Interactive and we’re here to make gaming everything it should be.
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