Bally’s Interactive is the digital arm of one of the world’s leading entertainment providers, Bally’s Corporation, with tens of millions of players across the globe and big plans always in the works. Our brands and sites include market movers and shakers like SportsCaller, Monkey Knife Fight, Vera&John, Virgin Casino, Jackpotjoy and many more. We make our mark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players.

At Bally’s Interactive, we believe in the power of collaboration and working together in a shared space, as well as the benefits of working from home. We champion hybrid working wherever we can, offering a flexible blend of working in the office 3 days a week and from home twice a week.


The Role and Team

The KYC Team Leader remit covers all Interactive brands across the North America region.  They are responsible for implementing strategy, leading, developing and supporting the team and working very closely with key stakeholder groups (Operations, Compliance, Technology and Commercial). The ideal candidate has strong people management skills, experience leading high-performance teams and focus on developing and mentoring direct reports.


What You Will Do

  • Oversee and support all areas of KYC functions within North American operations
  • Monitor KYC processes to detect suspicious or unexpected activity, troubleshoot problems/issues as they may arise.
  • Constantly evaluate processes and controls to understand how they can be strengthened/steamlined/optimized with a focus on increasing KYC pass rate.
  • Work very closely with the compliance team to ensure KYC checks meet regulatory obligations.
  • Work very closely with Compliance, Payments, Fraud and Risk, AML, and Customer Support teams to always ensure alignment of processes, clear communication, and KYC regulatory compliance.
  • Provide regular updates on the performance of the KYC function and highlight any changes in KYC activity to the Payments & KYC Manager
  • Lead, mentor and develop the team.
  • Responsible for keeping required training current for all team members on the operations team.


What You Will Bring

  • Bachelor’s Degree preferred but commensurate experience will be considered.
  • 1 years + experience in managing an operations team and 2-3+ years’ experience in working within on-line KYC/ Payments/AML.
  • Proficient in Computer Skills and MS Office Tools - MS Excel.
  • Exceptional customer service skills & communication skills, both verbal and written.
  • Online Sports Betting, Casino, and Poker experience.
  • Strong judgement to make rationale and balanced decisions with regards to player cases.
  • Strong leadership, including process and team development skills.
  • Highly analytical with critical thinking.
  • Must be able to work flexible hours (including weekends if required) to support the business needs.



Ability to:

  • Manage competing priorities and self-organize.
  • Enjoy working in a fast paced and challenging environment.
  • Excel with new challenges and finding solutions.
  • Inquisitive and constantly seeking to learn and optimize.
  • Strong team player


Why Choose Us?

  • Competitive Salaries with Generous PTO, RRSP/401K Matching, Health Benefits
  • Annual Bonus and Perks
  • Flexible Hours
  • Collaborative Work Environment
  • Professional Growth Opportunities


Salary Range:  $80,000 - $90,000.00 

Join Us!


Want to learn more? Apply today and your resume will be reviewed by our dedicated team of recruiters.

Recruiter: Heather Johann

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Our Culture

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We may be spread across the globe, but we're united in our goal to bring entertainment around the globe and have a good time while we're at it!