Simplicity Malta is a services provider to Bally’s Interactive is the digital arm of one of the world’s leading entertainment providers, Bally’s Corporation, with tens of millions of players across the globe and big plans always in the works. Our brands and sites include market movers and shakers like SportsCaller, Monkey Knife Fight, Vera&John, Virgin Casino, Jackpotjoy and many more. We make our mark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players.

We are looking for KYC Analysts to join our growing KYC Team! The selected person will be reporting to one of the Risk & Fraud team leads.

Key Responsibilities:

  • Work as part of the Risk team to review documentation sent in by customers in accordance with regulations and internal processes
  • Maintaining a full working knowledge of all functions within the KYC flow
  • Think outside of the box and constantly provide relevant feedback on how existing processes and tools can be improved
  • Ensure a good customer experience through the entire lifecycle by completing tasks in a timely manner
  • Assess potential high-risk accounts and conduct additional account checks when necessary, ensuring to escalate to the relevant team through the appropriate channels.
  • Ensure you are aware of any regulatory or market changes affecting your role
  • Regularly liaise with other departments and professionally handle any escalations
  • Ensure departmental targets around KYC performance and customer experience are met or exceeded as well as working on your personalized goals on an ongoing basis
  • Assist in any other ad hoc Customer KYC / Due Diligence related tasks and processes as requested by the team leads.

Skills and Personal Attributes:

  • Native and business level of written and spoken Japanese
  • Intermediate to fluent level of written and spoken English
  • Good team player
  • Outgoing personality
  • Keen eye for detail
  • Ability to problem solve and think analytically
  • Technical acumen
  • Excellent decision-making skills
  • Organizational skills with attention to detail
  • Commercial awareness

Desirable requirements:

  • An interest in the gaming industry (sportsbook, gaming, poker)
  • Experience working within an office environment

The ideal candidate should be a team player who can form positive relationships with employees at all levels of the business. You should be resilient and approachable with the ability to work successfully in a dynamic, fast-paced environment. We are looking for someone with a proactive mindset who’s willing to contribute to our growing team.

Working Hours: 08:00-16:00 or 12:00-20:00, rotating shifts including weekends and public holidays

Flexible Working

At Bally’s Interactive, we believe in the power of collaboration and working together in a shared space, as well as the benefits of working from home. We champion hybrid working wherever we can, offering a flexible blend of working in the office 3 days a week and from home twice a week.

We also believe in providing an environment where employees can flourish – you’ll be working in a very modern work environment – and we will make sure you will also have enough time to unwind with our monthly office events and team-building activities. This is Bally's Interactive and we’re here to make gaming everything it should be.

Recruiter: Christine Borg

Application Form

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