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Simplicity is a services provider to Bally’s Interactive is the digital arm of one of the world’s leading entertainment providers, Bally’s Corporation, with tens of millions of players across the globe and big plans always in the works. Our brands and sites include market movers and shakers like SportsCaller, Monkey Knife Fight, Vera&John, Virgin Casino, Jackpotjoy and many more. We make our mark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players.

We are looking for a Customer Service Agent to join our expanding Customer Experience team within our wider Japan Operations department!

Key responsibilities

  • Nurture and support player relationships via e-mail, and live chat
  • Seek resolutions to customers’ queries and issues whilst maintaining a personalized and caring attitude.
  • Assist in the alignment of promotions across all customer communication channels.
  • Receive, handle, and translate customers’ KYC documents
  • Assist in various ad-hoc projects and tasks.

Essential requirements:

  • Native and business level of written and spoken Japanese
  • Intermediate to fluent level of written and spoken English
  • Ability to listen and come up with solutions to customer problems.
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team.
  • Work well under pressure.
  • Basic knowledge of Microsoft Word and Excel
  • Be flexible when it comes to working hours and able to work on a five day a week shift basis.

Desirable requirements:

  • Previous customer care experience
  • iGaming or e-commerce experience

The ideal candidate should be a team player who can form positive relationships with employees at all levels of the business. You should be resilient and approachable with the ability to work successfully in a dynamic, fast-paced environment. We are looking for someone with a proactive mindset who’s willing to contribute to our growing team.

Working Hours: 08:30-17:30, rotating shifts including weekends and public holidays.


Flexible Working

At Bally’s Interactive, we believe in the power of collaboration and working together in a shared space, as well as the benefits of working from home. We champion hybrid working wherever we can, offering a flexible blend of working in the office 3 days a week and from home twice a week.

We also believe in providing an environment where employees can flourish – you’ll be working in a very modern work environment – and we will make sure you will also have enough time to unwind with our monthly office events and team-building activities. This is Bally's Interactive and we’re here to make gaming everything it should be. 

 

Recruiter: Christine Borg

Application Form

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Our Culture

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We may be spread across the globe, but we're united in our goal to bring entertainment around the globe and have a good time while we're at it!